Testimonials

Here are a few testimonials received via email over the years.

'Hi, Just to let you know my new bag has arrived and I'm thrilled with it. Great to carry my laptop and other uni gear without being too big. Fantastic finish/attention to detail. I know it's going to last a very long time! Thanks again, Elizabeth'

'Just came across your website when looking for presents for a friend and realised that it was from you guys that I brought my Duffle Bag 6 years ago. Well, it's still in great condition and I get compliments on it all the time as I travel all across the US - where I now live. Just wanted to let you know. Regards Barnaby'

'Hi, all my order has been delivered today. Absolutely fantastic products of exquisite quality. Thank you very much indeed! Thanks. Mark, Alice Springs'

'Dear Jock and the Rugged Luxury Team, I ordered a briefcase from you in April and was so delighted with it that I thought you should have the feedback. This briefcase was a birthday request and I had certain criteria that had to be met. Australian made, all leather, well made and a fairly simple design (meaning not 101 pockets to lose things in). It was a huge gamble ordering such an item via the web but all of my concerns and hesitations were dismissed as soon as I opened the box.  After overcoming the beautiful aroma of the leather, first impressions upon seeing the briefcase were, this is perfect, what an absolute work of art!  The workmanship of the whole case is superb.When the new owner received the case she was just as thrilled and felt vindicated in insisting upon good old Aussie made.  She had faith that there were still people in this country who cared about their work and the goods that they manufacture.The briefcase is greatly treasured and is now starting to soften up nicely with use.Thanks once again and I’ve already picked out the handbag I’ll be requesting for my birthday later in the year. Cheers, Elizabeth'

Hi, I ordered the traveller bag to compliment the family bag I bought a few years ago to pick up from a friend whilst I was over watching the ashes. Just wanted to say the bag arrived in time before we flew off to Perth. As expected great quality and perfect match so one happy customer. Thanks for your assistance and shame on this occasion the England cricket team have not shown similar quality (2013) Cheers James (UK)

 Hi guys,The leather duffle bag I ordered last week arrived today, and I cannot believe how perfect it is. It's a gift for my son and I was hoping it would be as good as the photos. I was so thrilled to open the box and see it is even more gorgeous than I'd hoped. A perfect gift and you can see immediately that it will last for decades. I have already passed on the details of your website to several friends, and I know I'll be returning to order more of your products for my family. Many thanks again, I'm a very very happy customer. All the best, Sarah.

Hello, For your information I visited your factory at Byron Bay about 10 years ago and purchased a Canvas and Leather gear bag [which at the time I had hoped to sell in NZ] and remember discussing this with Jock. Anyway my son was given this as at the time he was off to Canada and it has travelled a long way since!-Actually he is presently at San Sebastian,Spain. He commented recently how well it has lasted!! without showing too much wear and tear. Am planning to revisit Byron Bay soon and will definately drop in to purchase again. Cheers, Jim [Christchurch]